Vehicle Transport and Shipping by Rail

Shipping FAQ

When shipping by train or over the road, the only items permitted inside your vehicle are tires, child car seats (when secured), jumper cables, small tools (factory items, properly stored), the driver’s manual, a first-aid or emergency supplies kit, an ice scraper, a snow brush, a spare tire, tire-changing tools, and a car cover.

A custom-made wheel chock is employed to anchor your vehicle to the train. It ensures that the vehicle remains stationary, with only the tires in contact with the chock and the train. No straps or chains are used to secure the vehicle.

In Canada, railways transport over 3 million vehicles annually, with most of these being brand new. Enclosed rail containers are utilized to guarantee that your vehicle remains protected during the entire transportation process.

We provide vehicle shipping services within Canada using open car carriers and transport trucks. Depending on your origin and destination, truck shipping may be the only option available. For longer shipments, a combination of truck and train transport may be used. Shipping by truck is the most popular method due to its cost-effectiveness and quicker delivery times.

You are permitted to load up to 150 pounds of personal items, but we ask that you refrain from loading anything above the window line. Our driver needs an unobstructed view to safely load and unload the vehicle.

We will perform a thorough inspection of the vehicle, documenting any pre-existing scratches, dents, or chips, and include your details in the report. You will receive copies of the document outlining the condition of the vehicle when it was received.

Your vehicle will be driven onto the car transport trailer and secured using one or two different methods, depending on the equipment used. The most common method involves tire straps, which go over the tires to secure the vehicle to the trailer. These straps do not make contact with any part of the vehicle other than the tires. On some older trailers, chains are used to secure the vehicle’s frame to the transport trailer.

We can assist with moving your vehicle via rail within Canada. Please note that not all rail service providers offer car shipping services to every city. Depending on your origin and destination, the available shipping methods may vary (Truck, Rail, or a combination of both).

Tracking FAQ

This approach is quite costly since it involves a dedicated truck and trailer exclusively for your vehicle. However, if you require expedited shipping with guaranteed pickup and delivery dates, we offer this premium service.

Please contact us immediately. For the damage claim procedures, click here.

You will receive updates throughout the shipping process, both while your vehicle is at the terminal(s) and during transit. The online tracking portal will provide the most current information about your shipment.

Once your vehicle is ready for pickup we will send you an email with the address.

Typically, terminals operate Monday through Friday from 9 AM to 4 PM, although some may provide after-hours drop-off and pickup options. Please confirm with us the terminal details for your shipment.

The dispatcher will call you prior to pick up and/or delivery. Please make sure we have the most up-to-date and a backup phone number(s).

We accept E-Transfers and VISA (Visa terminal fees apply)

For estimated transit and wait times across Canada please see our shipping schedules page.

We require photos of your vehicle when you drop off at the terminal. See here for more details.